I have tried to keep these as simple as possible so please read fully, and if you have any questions please contact us.
Your personal details (required when ordering) will never be passed on to any other party and are used solely for the purpose of making and sending your order. By placing an order with us you agree to us holding this necessary information. This information will be kept securely.
Once you have sent the order form to us you are committing to buy. No payment will be taken at time of ordering. When we receive your order we will email you to confirm all the details from the order and ask any further questions required to complete your order. Once all details are agreed and the order is confirmed you will be sent a Worldpay invoice which can be paid securely online with a debit or credit card, and which must be paid in full within 7 days. We do not receive any financial information about you from Worldpay and hold no such data.
Please allow up to 8 weeks for your garment to be made. It may be possible to have your order ready sooner than this, however this must be agreed prior to ordering.
You will receive via email a measurements diagram and instructions as shown below. It is very important to follow these instructions properly to get accurate measurements. We will also ask you for a full length photo of yourself so that we can get an accurate idea of your body shape. This will ensure that your garment fits well, however in the event that there is a problem with fit, one alteration can be carried out free of charge. Return postage at your expense.
As each garment is made to order, to your exact measurements, and in your choice of tartan and other fabrics we cannot accept returns, and No refunds will be given. If there is a fault with the garment it will be repaired or replaced as deemed appropriate by us.
Postage - within the UK items will be sent at no additional cost to you using Royal Mail Special Delivery, which is a signed for and insured service. For overseas delivery, I can only send to countries that have a secure signed and tracked service. I can discuss best options and additional charges with you during the order process. We accept no responsibility for loss of items not covered by the terms of the postage service used.
All designs created by Loch Dress are the sole intellectual property of Mary Wood and may not be reproduced in any way.
Copyright © Mary Wood - Loch Dress (2018)